THROW THE WHOLE COMPUTER AWAY

Episode 16: I Accidentally Became Customer Service

Nobody told me running a business means answering the same question 47 times a day.

“What size should I get?”
“How long is shipping?”
“Can this come in blue?”
“Do you have this in red?”
“Can you remove the background?”
“Can I get this exact design but with my cousin’s baby daddy instead?”

I thought I was starting a clothing brand.

Apparently I opened a call center.

MELTDOWN

I answered one DM…
which created three more DMs…
which created a message request…
which created an email…
which created confusion…
which somehow ended with me explaining PNG files to somebody’s grandmother.

I almost changed my business bio to:
“PLEASE READ THE DESCRIPTION.”

LESSON

If customers keep asking the same questions:
the problem is probably the listing.

Clear descriptions save sanity.

Add:

• sizing info
• shipping info
• file info
• color info
• refund policy
• what customers actually receive

Because people do NOT read minds.
And sometimes they barely read captions.

CLIFFHANGER

Tomorrow I have to figure out email automations before I personally answer myself into dehydration.